Questions / Policy

Do I have to sign a waiver?

Yes you have to sign a waiver for you and also all kids under 18. You must sign a waiver every time that you enter the facility on a different day to make it easier to create an account. When signing a waiver/ticket make sure you select the right time slot.

How long can I play in the play zone?

When you purchase a ticket the ticket will allow you to jump for 60 minutes when you purchase a ticket and store it will be $11 if you purchase online it will be $8.50 to get a $8.50 ticket you must purchase in 24 hours for Discount.

Do we have to wear socks?

If you are playing inside inflatable or playing inside the inflatable area you must wear socks at all times for safety no shoes are allowed in any play areas

Are we allowed to bring outside drinks or food?

No food or drinks are allowed at the facility. If you have a scheduled party you are allowed to bring in cake and ice cream and sweet treats. If you don't have a scheduled party you're not allowed to bring in cake and ice cream.

When should I order additional food for my party?

all additional food you must order when you purchase your party package.

Can I order more candy or popcorn or other snacks for my party?

 yes you can order more supplies at the store and give yourself enough time to purchase these items. That way you can start your party as soon as possible.

Am I allowed to leave my child if they are a certain age?

All responsible waivers are responsible for their party in child/Friends are Family our staff will make sure that all kids play safe and the Fun Zone

Can I tip my party attendant?

Yes! If your party attendant has done an exceptional job, please let them know!

Do we help clean up your private party and provide items?

Yes, a set of paper products is included with your party (plates, napkins, and plastic ware). Additional paper goods may be purchased for a small fee at the time of the party.

What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10 minutes prior to your scheduled party to allow time for check in.

How many guests can I invite to my party?

You can invite as many guests as you’d like. Each party package includes a specific number of guests. You will be charged $10 for each additional guest over the maximum for your party package.

Can I have a party without scheduling a party package?

Sorry unfortunately we do not allow any parties outside the party room if a party room is available you can rent it out if a party room is available.

What if I need to reschedule my party?

All payments are non-refundable. If you need to cancel your party, you have 365 days to reschedule.

 If we don't have a party room do we have somewhere to sit?

 yes you will have seats around the facility for you to sit at and your family. We ask that you do not block any seats that way other people could sit down if you have any extra items please leave in your vehicle.

will all cotton candy flavors Be there. We noticed that it is a hundred different types of cotton candy and popcorn?

We cannot guarantee that all of the cotton candy and popcorn will be there. This is a franchise location